Privacy policy

PRIVACY POLICY 

This privacy policy sets out how Artisan Alchemy Gallery uses and protects any information that you give Artisan Alchemy Gallery when you use this website.  

 

Artisan Alchemy Gallery is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.  

 

Artisan Alchemy Gallery may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 20/12/2016.  

 

WHAT WE COLLECT 

We may collect the following information:  

  • Name and job title 
  • Contact information including email address
  • Demographic information such as address, preferences and interests 
  • Payment information including CVV - we don’t store this information, we only use it to process payments and refunds
  • Purchase history and website basket contents
  • Device information such as version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms and how you interact with the website
  • Other information relevant to customer surveys and/or offers

 

WHAT WE DO WITH THE INFORMATION WE GATHER 

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:  

  • Deliver your orders to you
  • Send you order updates and tracking information
  • Fraud prevention and detection
  • Process payments and refunds
  • Load the website accurately for you, and perform analytics on website usage to optimise our website
  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided, if you have given us permission to do so
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests, if you have given us permission to do so

 

SECURITY 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.  

 

HOW WE USE COOKIES 

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.  

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.  

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.  

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.  

 

LINKS TO OTHER WEBSITES 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.  

 

CONTROLLING YOUR PERSONAL INFORMATION 

You may choose to restrict the collection or use of your personal information in the following ways:  

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes 
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at artisans@artisan-alchemy.co.uk 

 

We will not sell or lease your personal information to third parties unless we have your permission.

 

We share your information with the following categories of companies when this is essential to provide our services to you:

  • Companies involved in producing and delivering your purchases, such as our makers, payment service providers, and shipping or courier companies
  • Website service hosts who help us to run and maintain our website
  • Law enforcement and fraud protection agencies

 

We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.  

 

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Artisan Alchemy Gallery, 84 Caroline Street, Birmingham, B3 1UP.  

 

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.